Prepackaged Desktops for IPCC Express, IPCC Enterprise, and ICM Enterprise that provide call control, ACD state control, and desktop integration to third-party applications.
Cisco Computer Telephony Integration Option.
The Cisco Email Manager software has been internationalized to support languages that use the Latin-1 character set.
Improving customer service and increasing productivity are critical challenges for a successful contact center.
Cisco Intelligent Contact Management (ICM) Enterprise and Cisco IP Contact Center (IPCC) Enterprise have traditionally enabled companies to distribute inbound service volume to a variety of termination points, including automatic call distributors (ACDs), interactive voice response systems (IVRs), home agents, and network terminations.
IP-based interactive voice response capability.
IP-based automatic call distributor (ACD) for mid-sized contact centers.
For customers making use of popular commercially-available CRM packages, Cisco offers standard integrations that CTI-enable the CRM application.
If you want a fully customized solution, Cisco provides powerful development tools that offer ultimate flexibility for computer telephony integration (CTI) solutions.
The Cisco Collaboration Server Dynamic Content Adapter is an extension to the Cisco Collaboration Server that enables users to share dynamic, personalized content on Web sites that rely on Cookies and other identity-tracking mechanisms to keep track of users.
Cisco Intelligent Contact Management (ICM) software transforms a conventional call center enterprise into a multimedia contact center.
Cisco Media Blender is an extension to the Cisco Collaboration Server that enables you to directly connect customers and prospects from your Web site to the highly skilled customer representatives in your Web-enabled contact center, and add Cisco's powerful Web collaboration capabilities to the ensuing voice or text-chat interaction.
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Simplify Contact Center Management.
Enhance Contact Center Efficiency and Service.
Integrated Services Enhance Customer Loyalty.
The Cisco IP Contact Center Remote Agent Option provides the capability to use remote agents when staffing contact centers.
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