MultiVantage Communication Services
« Contact Centers
« Product Catalog
- Application Enablement Services
Application Enablement Services provides an enhanced set of Application Programming Interfaces (APIs), protocols and web services that expose the functionality of Avaya communication solutions to corporate application developers, 3rd party Independent Software Vendors (ISVs) and system integrators. This open standards-based solution runs on a Linux server and is tightly integrated with Avaya Communication Manager and Avaya Contact Center solutions. Application Enablement Services provides a new, open platform for supporting existing applications, and will be the catalyst for creating the next generation of applications and business solutions for our customers.
Application Enablement Services 3.0 introduces ability for traditional IT data application developers to interface to the Avaya Communication Manager through standard Web Services methods. This will enable integration of business and communication applications to leverage the power of real time telephony and system management functions of the Avaya Communication Manager.