Proactive Contact

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• Proactive Contact

Avaya Proactive Contact allows agents to reach more customers, more quickly and more profitably through the use of automated technology and applications for outbound communications solutions. In addition, Proactive Contact gives your organization the ability to proactively reach out to customers with timely information they need and appreciate, helping you to build stronger relationships.

An integrated part of the Avaya Customer Interaction Suite, Avaya Proactive Contact offers robust customer contact solutions that include the world's most accurate predictive dialer, call progress analysis tools, proactive health monitoring and management, unified administration and robust dialing algorithms.

• Predictive Dialing System

The Avaya Predictive Dialing System allows agents to reach more customers, more quickly and more profitably through the use of Automated Technology and Applications for Outbound Dialing Solutions.

The PDS Release 12 delivers an extensible and scalable solution that builds on the superior call detection, pacing algorithms, and agent blending functionality of previous versions of the system. the most significant enhancement is the ability to use shared calling lists that allow customers to run jobs using a calling list residing on another PDS. Multi-dialer capabilities also provide Multi-Dialer Agent Login Management. This allows logins and passwords created on one dialer to be populated on all of the customer's dialers across the enterprise.

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