Products for Small & Medium Businesses

• Callmaster® (IV, V, VI)

The Callmaster® IV Digital Voice Terminal and the Callmaster® V Digital Voice Terminal are designed specifically for your agents in high-volume call centers - such as customer service, order processing, or collections - incorporating all of the features needed to give your agents control over their workflow and enhance their productivity.

• IP Office Compact Contact Center

Avaya IP Office, equipped is supported the Compact Contact Center application, is Avaya's leading customer service platform for small and medium businesses. Compact Contact Center is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs.

A significant number of the new features within Compact Contact Center V5 increase the level of integration between IP Office and Microsoft CRM by providing greater flexibility in terms of reporting capabilities that empower businesses with the information they need to enhance any customer service operation. CCC V5 now supports 'Crystal Reports' an intuitive reporting toolkit that helps provide a fast, flexible way to transform and present data in Web and Windows applications for a dynamic, interactive end-user experience. In addition to the 75 existing pre-defined reports being converted into Crystal Reports format, the CCC V5 reporting package includes the ability to create three custom reports.

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