Applications

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• Applications Platform: IVR

Interactive Voice Response can be deployed to automatically route calls to a particular department or personnel, provide account information to your customers and clients, execute transactions and deliver important messages or information.

• Attendant Console

Attendant Console software offers a unique, user-friendly interface that provides access to the information and features that your associates need to ensure a superior customer experience.

• Connection Assistant

Connection Assistant is a customer relationship tool designed for general business use.

• Contact Center Suite

Contact Center Suite is a collection of modular computer telephony (CT) software applications that help you optimize contact center performance and provide stellar customer service. Whether you have a department workgroup with extensions or a call center with agents, at a single or multiple locations, Contact Center Suite offers a wide range of customer relationship tools suitable for any organization

• Contact Center Suite 4.0

Contact Center Suite 4.0 is a collection of modular computer telephony (CT) software applications and powerful infrastructure that can help your customers and prospects optimize their organizations' performance, resources, and customer service.

• Enterprise Conferencing

Contact Center Suite 4.0 is a collection of modular computer telephony (CT) software applications and powerful infrastructure that can help your customers and prospects optimize their organizations' performance, resources, and customer service.

• Enterprise Instant Messaging

The Enterprise Instant Messaging intuitive user interface enables users to create a list of contacts or groups to communicate more efficiently.

• Enterprise Messaging

Inter-Tel Enterprise® Messaging application is a scalable, advanced speech-enabled messaging and call routing tool that combines voice and data communications for a unified user experience.

• Inter-Tel Audio and Web Conferencing

Inter-Tel Audio and Web Conferencing is an easy-to-use, cost-effective collaboration application used to conduct a real-time, online meeting by providing users with reliable, flexible methods to transfer and exchange information, regardless of their location.

• Inter-Tel Remote Support

Inter-Tel Remote Support is a Web-based, real-time, server side remote access and support software tool that facilitates an immediate connection between your PC and your client's PC�enabling you to provide on-demand, spontaneous remote assistance to customers and prospects.

• Inter-Tel Web Conferencing

Inter-Tel Web Conferencing is an easy-to-use Web-based, real-time, server side software solution that provides all the tools necessary to conduct a highly interactive, Web-based meeting, with one or even hundreds of participants.

• System Manager

System Manager software unites Inter-Tel's diverse product line into a family of products that can be viewed, programmed, managed and diagnosed through a single interface.

• Telephony Manager

An Inter-Tel Presence tool, Telephony Manager links an Inter-Tel communications platform to Microsoft CRM so your business can build customer loyalty, collaborate effectively with team members and make informed business decisions.

• Unified Communicator

Increase the productivity in your organization with this addition to your Inter-Tel converged system. Whether you're in the office or on the move-you need intelligent ways to communicate. Inter-Tel's Unified Communicator is your solution.

• Voice Processing Unit

Inter-Tel's Voice Processing Unit provides messaging tools such as an automated attendant, call routing announcements, robust voice mail, various call handling functions and unified messaging capabilities.

• Unified Messaging Software

Whether you're in the office or on the road, Unified Messaging Software provides a single contact point for all your messages (voice mail, e-mail and fax). You can get all your messages in one call by connecting to your e-mail server, reducing long distance expenses.

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