Self Service Portfolio

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• Self-Service Portfolio

The Nortel Self-Service portfolio encompasses an advanced suite of scalable platforms to meet the requirements of customers of all sizes - small businesses, large enterprises, as well as service providers.

• Self-Service Platforms

Nortel Self-Service Platforms provide a range of solutions that enable multimedia transaction processing for small to large enterprises as well as service providers.

• Media Processing Server (MPS) 1000

Media Processing Server 1000 provides large enterprises and service providers with automated transaction handling and application-controlled call handling.

• Media Processing Server (MPS) 500

Media Processing Server (MPS) 500 is the ideal self-service solution for medium-sized Enterprises and small Service Providers.

• Media Processing Server (MPS) 100

Nortel Networks recommends you replace the MPS 100 with the MPS 500 for a cost-effective integrated voice response (IVR) solution, enabling customers 24-hour access to services and information and reduction of toll charges.

• Advanced Speech Recognition

Advanced Speech Recognition enables callers to speak Integrated Voice Response (IVR) selections rather than choosing numerical options.

• Graphical User Interface (GUI) Tools Portfolio

This suite provides GUI interfaces for the application development, system administration and maintenance across our full range of self-service platforms.

• Interactive Voice Response Computer Telephony Integration (IVR-CTI) Portfolio

Inter-Tel Enterprise® Messaging application is a scalable, advanced speech-enabled messaging and call routing tool that combines voice and data communications for a unified user experience.

• Self-Service, Advanced Speech and Voice Portal

With Nortel Networks Self-Service products, a business can become accessible to its customers 24 hours a day, seven days a week.

• Speech Server

The Nortel Speech Server provides multi-function capabilities in an open client environment. It is highly scalable and delivers speech technology options such as speech recognition, text-to-speech, and speaker verification.

• Speech Technology Portfolio

The Nortel Speech Technology Portfolio is a comprehensive offering of speech solutions built on solid technology and industry-leading experience. We offer complete, turnkey solutions including platform, tools, applications, and services.

• Web-Centric Self Service

Web Centric Self Service is a suite of products consisting of VoiceXML 2.0, CCXML 1.0 and Web Centric Voice Application Development Suite (WVADS) 1.0.

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