Aeonix Overview

Aeonix is a pure software based Unified Communications & Collaboration solution (UC&C) that consolidates disparate business applications into a single powerful platform. It is delivered on a fault tolerant and open architecture, with intuitive management tools. Aeonix can be deployed in a private cloud environment or as an on premise solution.

Your Benefits

Aeonix was designed to meet current and future challenges of distributed organizations:

• Scalability- Aeonix has the ability to extend customer networks based on current demand and changing needs. The open-ended architecture allows customers flexibility to buy and install only what they currently need, and to add users, remote locations and additional applications as they become necessary. The standard system solution has the ability to provide service from 10 to 100,000 users
• Simplicity- Aeonix includes unified management of all system services and applications. An intuitive GUI and a simple licensing mechanism make it easy to install, manage and maintain. Adding users, remote sites, or applications to one Aeonix server, is the same as adding them to every server in the network
• Open Architecture- Aeonix supports standard protocols such as SIP (unmodified), CSTA, and Web Services. This non-proprietary architecture allows customers to seamlessly integrate a variety of common applications and to add desired devices to the system (Bring Your Own Device). Security protocols are implemented to ensure the system's integrity and prevent unauthorized operations
• Resiliency- A system can consist of one or many servers while each Aeonix server provides complete 100% application functionality. In a "clustered" (multi-server) environment, automated diagnostics and recovery mechanisms deliver the highest levels of fault tolerance and failover

The Aeonix delivers powerful, flexible, and adaptable communications to enterprises both large and small . Its simple unified management structure ensures that customers experience the lowest total cost of ownership (TCO) with minimal IT resources required.

Aeonix UM

Overview

SeaMail is a powerful integrated unified messaging system designed to increase productivity by consolidating voicemail and email into a single inbox. SeaMail is available in two versions - Basic and Enterprise, which differs mainly in scripting capabilities, number of Auto Attendants, and number of ports. Both versions are supplied with a virtually unlimited number of mailboxes. By default, the basic SeaMail version is installed on every Aeonix system. If required, the version can be upgraded by simply purchasing an Enterprise license. The Enterprise version also includes unified messaging and text-to-speech capabilities and offers comprehensive system and usage reporting on both a real-time and cumulative basis.

SeaMail packs a wealth of features, including advanced automated attendant functionality, several schedule-programmable operation modes, task automation, full convergence, flexible message handling, and customizable message routing rules. When a message arrives, the user is notified by a flashing message lamp indicator.

SeaMail (Basic) Benefits:

• Access and manage voice and email from one inbox
• Call screening, Wake Up calls, and incoming messages notifications
• 3rd party integration with Microsoft Outlook and POP3 email client applications
• Real-time IMAP synchronization between email and voice mailboxes

SeaMail (Enterprise) Benefits:

Includes all the features and benefits of the basic SeaMail, plus:

• Up to 99 "Department mail boxes" can be defined for multiple auto attendants
• IVR capabilities via virtually unlimited script mail boxes
• Calls can be forwarded or rejected to the user's mailbox according to the caller ID of the incoming call
• Receive and store fax messages as email attachments (optional)
• Text-to-Speech capabilities (optional)
• Voice Recognition (optional)

Aeonix Unified Administration

Aeonix administration is a multi-leveled unified management system that provides a centralized web-based GUI for all system programming. Administrators can manage all entities within the system, including users, trunks, and gateways. In addition, they can configure system alerts, notifications, system performance monitoring, and historical reporting. Users have access to a personalized portal for the purpose of modifying their own settings, including endpoints, call routing, and mobility rules.

The Admin makes the complex task of setting up and maintaining a communications system simple and straightforward. The intuitive structure of the interface minimizes the time needed to get familiar with the application and therefore reduces training requirements considerably. Detailed context-sensitive online help is always available at the click of a button. In addition, incorrect parameter entries trigger clear, straight-to-the-point error messages. The intuitive approach allows for the fast yet comprehensive configuration of all system components and settings-users, gateways, terminal and hardware equipment, numbering plans, and so on. All database programming is accomplished in real-time, with changes in the database instantly and simultaneously distributed to all Aeonix servers in the system.

Benefits:

• Unified, web-based administration for all system entities from any location
• Simplifies complex telephony setup and maintenance tasks
• Centralized real-time database programming for the entire system
• End-user portal for personalizing phones, routing rules, setting presence, etc.
• Intuitive GUI structure minimizes learning curve and training requirements
• Detailed context-sensitive online help available at the click of a button

Aeonix Mobility

Overview

Aeonix allows users to communicate from anywhere in the world as if they were sitting in their office. Whether at home or on the road using a range of devices including cellular phones, softphones, and the Sea Navigator UC client, users can rest assured they'll never miss another important business call again.

Callback

The Callback feature allows users to make internal calls when off-site. When using the Callback feature the system identifies the user, disconnects the call, and calls the user back on the number from which the call was originated. After answering the call, a dial tone is provided for making calls as if dialing from within the system.

Call-through

Like Callback calls, the Call-through feature is activated by dialing a predefined dedicated number. After receiving a dial tone, users make calls from within the system. During a Callback or Call-through mobility call, a subscriber's menu is activated, allowing them to activate basic call features by simply pressing keys on their phone's dial pad. They can transfer calls to their desk phone or mailbox, divert calls to other users, monitor calls, place new calls, and more.

FlexiCall

Users can be reached anywhere on any of their devices, including internal system phones, as well as off-site phones, such as mobile and home phones. Incoming calls ring on all of the specified devices until the call is answered on one of the phones. By integrating your desk phone with your other numbers, you never have to worry about missing calls when away from your desk. Once answered, users can transfer the call, establish a conference, etc, whether the answering device is an internal, external or mobile phone.

Benefits:

• Extended features - including voice mail, call transfer and caller ID to remote users as if they were on site, keeping mobile workers in contact with customers at all times
• Increased customer satisfaction - eliminates long on-hold times and phone tag by simultaneously (or with a ring delay) ringing desk phones and remote destinations
• Increased productivity - enables sales staff and mobile professionals to respond to inquiries and make decisions on the spot
• Efficient use of resources - centralized voice mail saves time and money by eliminating the need to manage multiple voice mail accounts
• Fewer missed opportunities - greater call completion reduces the loss of time-sensitive calls to the sales department while permitting maximum flexibility

SMARTPHONE CLIENT SUPPORT

Aeonix also supports mobility features on 3rd party mobile SIP clients installed on dual mode (GSM/WiFi) smartphones. Features include:

Standard:

• Call display and voicemail indicator
• Speakerphone, mute, hold, and transfer (attended and unattended)
• Call history - list of received, missed and dialed calls
• Call recording
• Contact List and Contact Favorites (leveraging smartphone contacts)
• Dial plan support
• Multiple call support
• Swapping between two active calls
• Merging and splitting calls (three-way conferencing support)

Advanced:

• Presence
• Busy/Idle status of Aeonix users
• Video calls
• H.264/VP8 video codec and G.729/low bandwidth audio support
• Ideal for connections with limited bandwidth, such as 3G
• Reduction in the amount of data used during a call

SIP Trunks

Overview

Aeonix provides advanced support for SIP trunks. SIP trunks allow enterprises to be connected directly to their ITSP (Internet Telephony Service Provider) through a pure IP connection. This capability allows customers to comply with Service Level Agreements and ensure QoS (Quality of Service) while significantly reducing costs.

Aeonix also uses SIP trunks to interconnect to 3rd party applications that are standards compliant and support SIP. The interconnectivity between Aeonix and 3rd party applications can be done through TDM based QSIG via the Wave Gateway.

Benefits:

• Reduces long distance and international telephone charges
• Line capacities can be expanded incrementally according to need
• Highly scalable with no need to add hardware
• Integrates with 3rd party systems and applications (e.g., MS Lync, MS Exchange, etc.)
• Interconnection to other Administrative Domain Networks
• Support advanced services over SIP trunk such as T.38 fax-over-IP

QNET

Overview

Tadiran's networking solutions provide full versatility, exceptional ease of use, and robust security, enabling maximum productivity and cost effectiveness in all internal and external company-wide communications.

QSIG/IPNET

Aeonix supports IPNET, Tadiran's proprietary QSIG over IP protocol, allowing Aeonix and other Tadiran systems to communicate with each other in a way that is virtually transparent to users, easy to administer, and cost-effective.

Aeonix also uses the QSIG network signaling protocol, which allows for interoperability between communications platforms provided by various vendors and non-IP PBXs. Digital QSIG connectivity is provided via Tadiran's Wave Gateways.

Tadiran's flexible networking solutions provide the benefit of point to multi-point capability while maintaining high security, offering full functionality and maximum efficiency in all internal and external communications for the entire organization.

Benefits:

• Reduces communications costs by sending voice, data, and fax over IP networks
• Eliminates the expense and inconvenience of maintaining separate infrastructures by creating a single "distance carrier" for voice, data, and fax
• Maximizes transmission capacity by using one "pipe" for voice, data and fax
• Provides an extensive range of network-wide PBX features, such as Camp-On (call completion), name identification, message waiting indication, etc.

Sentinel Pro

Overview

Voice and video services over the LAN and WAN allow small offices, branches and employees working from home to seamlessly communicate. However, the protocols used to enable these services conflict with two of the most notable network security mechanism: Firewalls and NATs (Network Address Translation). To overcome the limitations of firewalls and NAT, the Sentinel Pro provides the intelligence to allow organizations to install Aeonix systems in any firewall or NAT environment.

The Sentinel Pro enables connection of remote SIP and MGCP IP phones located behind NAT servers or firewalls in the LAN network. Sentinel Pro acts like multiple virtual IP endpoints that receive calls, redefine the incoming IP sockets, and route them to the Call Agent/Proxy through the relevant signaling port. Sentinel Pro performs NAT transversal, allowing users to move freely even with DHCP.

In standard operations, a firewall has to expose numerous holes in its defenses - one for each endpoint. For this purpose, the Sentinel Pro maintains one defined access point to the firewall or NAT server, through which all incoming VoIP traffic is connected. Therefore, many separate IP phones can connect to the Internet via the firewall or NAT server, without the need to open up a separate channel to connect each call, as all incoming traffic is routed through one firewall-controlled channel to the Sentinel Pro.

With Sentinel Pro, personnel at corporate headquarters and remote offices, as well as home users and traveling employees, can all be part of a single seamless IP communications network, with no breach in network security.

Benefits:

• Enables incoming traffic to be routed through a firewall, without the need to open up a permanent channel to transmit and receive calls
• Enables IP endpoints that are remotely located behind a NAT server to transverse the server
• Provides secured connectivity for IP phones on the public Internet
• Protects against unauthorized access and prevents DoS and DDoS attacks
• Ensures privacy by removing sensitive IP addressing and domain names from SIP headers and SDP
• Establishes local RTP sessions between remote MGCP IP endpoints located behind the same NAT server, thereby freeing up Sentinel Pro RTP resources

Wave Gateway

Overview

The Wave Gateway is the means by which an existing Coral telephone system can be upgraded to Aeonix. By connecting a Wave Gateway to the system, customers can take advantage of the features, open architecture and networking capabilities of Aeonix while retaining virtually all their investment, including existing trunk and station equipment. With the Wave Gateway, Aeonix seamlessly supports digital trunks and keysets, as well as analog trunks and phones.

The Wave Gateway, which is certified in over 40 countries worldwide, comprises a family of dedicated gateways for Aeonix. It allows Coral customers to seamlessly migrate to Aeonix, maintaining their Tadiran digital phones while enjoying unified management, all at minimal cost and no hardware changes. Available in many models to match existing or new interfaces, they provide telephony connectivity and access points to integrate Aeonix with PRI, E1, and T1 digital circuits, analog trunks, and single-line analog stations.

Wave gateway models correspond to their associated Coral system. For example, Wave 800 is associated with Coral IPx 800, Wave 3000 with Coral IPx 3000, etc.

Benefits:

• Investment protection for Coral equipment
• Migration path to the latest Aeonix UC&C technologies
• All Aeonix features are applied to existing Coral trunks and phones

3rd Party Gateways

Tadiran has integrated Aeonix with various third party SIP gateways to allow customers to preserve their legacy systems and equipment within the Aeonix system, including connectivity with different types of trunks, analog phones, fax machines and the PSTN (lines).

The following gateway models are available:

• GW with 4 FXS and 4 FXO lines to connect up to 4 analog devices and up to 4 FXO lines with power fail feature support
• FXS VoIP gateways that bridge legacy telecom terminal equipment, including phones and faxes into Aeonix:
  • 24 FXS
  • 96 FXS

Internet telephony trunk gateways with one or two ISDN PRI E1/T1 lines, designed to provide connectivity between the PSTN and Aeonix

SIP Soft Phones

Aeonix offers a range of entry-level, mid-range, and executive terminals offering large graphic displays with video conferencing capabilities.

In addition to Tadiran's broad range of SIP phones, Softphones, Wireless phones and Attendant Consoles, Aeonix's adherence to SIP open standards allows companies to choose their own SIP compliant phones (BYOD), including smartphones.

The T300 series offers both executives and office workers superior high definition voice quality in every call. Users can personalize their settings directly via the phone or via a user-friendly, web-based administration, as well as benefit from both local and centralized phone directories.

Office Desk Phones

	Tadiran T48G - The T48G is Tadiran's most recent innovative IP Phone for a fast-changing world. Designed specifically for both local and international use by business, industry and commerce, it incorporates a large touch panel that makes switching between different screens and applications swift, easy and convenient.
	Tadiran T46G - The Tadiran T46G is a revolutionary SIP Phone for executive users and busy professionals. A new design appearance, with a high resolution TFT color display delivers a rich visual experience. Optima HD technology enables rich, clear, life-like voice communications.
	Tadiran T42G - The Tadiran T42G is a feature-rich SIP phone for business users. This 3-Line IP Phone has been designed by pursuing ease of use in even the tiniest details. Delivering a superb sound quality as well as rich visual experience, it supports seamless migration to GigE-based network infrastructures.
	Tadiran T41P - The T41P is a feature-rich sip phone for business. The 6-Line IP Phone has been designed by pursuing ease of use in even the tiniest details.
	T320 and T320P (PoE) - entry-level phones with two-line HD display
	T322 IP desktop phone - Mid-level phones that are both aesthetically appealing and highly functional and HD

Executive Phones

T328 IP executive phone - offering a large graphic display, crisp HD voice quality, and user-friendly administration. It comes with multiple soft and programmable keys, has one-click access to internal and the company's central directories, and can be equipped LCD display expansion modules

Video Phones

VP530 executive video phone - a powerful all-in-one tool for today's busy executives and managers, complete with large 7" color, high resolution touch screen

Softphones

SeaBeam

Tadiran's SIP-based softphone, SeaBeam allows you to communicate using your computer. With SeaBeam you can engage in audio/video conferencing, and activate both built-in and Aeonix features, turning your computer into an instant IP communications device. SeaBeam is easy to use, featuring an intuitive and user-friendly interface, and is downloadable as a self-extracting executable file.

Benefits

• Six-party audio conferencing
• Four-party video conferencing
• Availability and privacy rules
• Contact list integration with Microsoft Outlook and Microsoft Exchange
• Zero-touch configuration of audio and video devices
• Acoustic echo cancellation

Attendant Console

Overview

The Sea Attendant call management application empowers attendants to effectively handle inbound and outbound calls for other Aeonix system users. It allows attendants to activate a host of telephony features on their behalf, including consultation calls, 3-way conference calls, and redirect to voicemail. Additional information can be sent to the called party in the form of real-time Instant Messages and off-line sticky notes.

As a complete unified desktop communications productivity tool, the Sea Attendant provides attendants a personal portal for intelligently routing company calls on behalf of other Aeonix users. The Sea Attendant optimizes the handling of company call routing based on the status of other users. From the main screen of the Sea Attendant, attendants can view the overall queue status of inbound and on-hold calls, allowing them to prioritize calls, transfer and forward calls effectively, and send messages to currently unavailable users.

The Sea Attendant combines various types of multimedia communications, phone features and capabilities, and phone administration options. These features further increase communications efficiency for attendants within the Sea Softswitch, enabling the enterprise to streamline business processes and leverage communications as a competitive advantage.

Benefits

• Effective queue management
• One-click speed dialing and transferring
• Top-view contact and status details of all company users
• Color-coded call duration statuses for calls placed on hold
• Instant Messaging
• User personal status such as Online, In Meeting, Do Not Disturb
• Call status
• Desktop control of basic telephony actions (Hold, Transfer, Conference, Mute, etc.)
• Up to 145 virtual buttons

Smart Phone Client

Smartphone Client Support

Aeonix also supports mobility features on 3rd party mobile SIP clients installed on dual mode (GSM/WiFi) smartphones. Features include:

Standard:

• Call display and voicemail indicator
• Speakerphone, mute, hold, and transfer (attended and unattended)
• Call history - list of received, missed and dialed calls
• Call recording
• Contact List and Contact Favorites (leveraging smartphone contacts)
• Dial plan support
• Multiple call support
• Swapping between two active calls
• Merging and splitting calls (three-way conferencing support)

Advanced:

• Presence
• Busy/Idle status of Aeonix users
• Video calls
• H.264/VP8 video codec and G.729/low bandwidth audio support
• Ideal for connections with limited bandwidth, such as 3G
• Reduction in the amount of data used during a call

Aeonix Virtualization

Aeonix Receives VMware Certification

Aeonix UC&C platform has been certified by VMware after an in-depth evaluation process. The certification with VMware enhances the benefits to Aeonix customers as it allows the Aeonix to be loaded on non-certified servers. In addition, it also allows multiple instances of the Aeonix to run on a hosted server.

The deployment with VMware is just one more example of Aeonix's unique approach to TCO reduction.

For more detailed information on Aeonix and VMware, please visit the VMware site.